Effective Date: June 18, 2025
3.1 Subscription Fee Refunds
7-Day Money-Back Guarantee:
- First-time subscribers can request full refund within 7 days
- Must apply via email or customer service
- Refunds will be processed within 5-10 business days
Pro-rated Refunds:
- Annual subscribers may request pro-rated refunds for unused months
- Transaction fees already incurred will be deducted
- Only available for accounts in good standing
3.2 Non-Refundable Situations
- Account termination due to terms of service violations
- Applications beyond the refund period
- Orders using coupons or promotional discounts
- Third-party service fees (such as domain names, SSL certificates)
3.3 Transaction Fees
- Transaction fees are non-refundable
- Bank fees for refund transactions are borne by users
3.4 Refund Process
- Submit refund request (Email: [email protected])
- Provide order number and reason for refund
- We will review within 3 business days
- Upon approval, refund will be processed to original payment method within 5-10 business days
3.5 Contact Information
- Email: [email protected]
- Customer Service Phone: +1 (606) 831-6425